FAQs

Quality and Customer Happiness

  • What is the quality of products?

We take pride in ensuring customer satisfaction. Our products are crafted with the highest quality fabric and expert artisanal stitching by our skilled tailors in India. Our exclusive designs are curated for trendy and versatile looks suitable for parties, work, and everyday wear.

  • What can I do if the product doesn't meet my expectations, such as size, etc.?

Your happiness is our priority. If the product doesn't meet your expectations, whether it's the wrong size or for any other reason, you have the flexibility to return it within 30 days of the purchase date. We strive to provide exceptional customer service, a level of commitment that sets us apart from many other boutiques.

  • Do you have a physical store or pickup location?

Currently, we do not have a physical store. However, if you're in the Los Angeles South Bay area, we can arrange to meet with you, showcase our collection, and facilitate direct purchases if you prefer.


Orders

  • How do I place an order?

You can conveniently place an order through various methods:

  1. Using our website with a credit or debit card.
  2. Cash payment.
  3. Chat with us.
  4. By calling us at 323-325-1831.
  • How do I place an order on your website?

It's a straightforward process:

  1. Add the desired product(s) to your cart.
  2. Review your cart and make any necessary adjustments.
  3. Proceed to checkout, where you can provide payment and address information. Here, you can also review order details, including shipping charges and taxes.
  4. If everything looks good, click on 'Place an Order.'
  • When will I receive my order?

Typically, for regular shipping, you can expect delivery within 3-5 business days. For quicker delivery, we offer expedited shipping at an additional charge. You can compare these charges on the checkout pages.

  • How much is shipping?

Generally, shipping costs range between $7 and $8 for regular shipping. However, the exact amount may vary depending on factors such as your location, order quantity, and choice of expedited shipping.

  • Will I pay taxes? How much?

Taxes are determined based on your state and local laws.


Account

  • Do I need an account to place an order?

While it's not mandatory to create an account to place an order, having an account can be beneficial. It allows you to check your order status, view order history, access exclusive discounts, and monitor your rewards.

  • How can I access my account information, including order history and rewards?

Simply click on the Account Icon located in the top right corner of the webpage.


Chat

  • Is the chat available 24/7?

Yes, our chat support is available around the clock. Feel free to message us anytime with your questions, and we'll get back to you promptly.

  • Can I place an order via chat?

Certainly, you can place orders through our chat or by calling us.


Promotions

  • What are the current promotions?

Our current promotions include:

10% Discount on your first order when you register.

Free shipping for orders over $50.

20% off on orders over $100.

Play to Win offers, which may include various discounts and free shipping.


Payments & Billing

  • Credit card returns an error. What should I do?

If you encounter a credit card error, please send us a message via chat or email, and we will assist you promptly.

  • Can I pay by Cash, Zelle, or Venmo?

Yes, you can. Instructions on how to make these alternative payments will be provided to you.


Collection/Inventory

  • Where are the products from?

Our collection is unique to Muvvas Boutique. We design and craft our apparel. The designs are created by Muvva in the US and then shared with our dedicated tailors in India, who ensure meticulous attention to detail in the production process. The finished products are then shipped to the US.

  • How can I order a product that is out of stock?

If you find a product out of stock, simply send us an email, and we can make arrangements to make the product available for you with an expected timeline.

  • How frequently do you get new collections & designs?

We introduce new designs every month, ensuring a fresh and dynamic collection for our customers.


Shipping

  • My package is delayed. What should I do?

If your package experiences delays due to any reasons on our end, we will promptly contact you via email or SMS. If we are unable to fulfill the order within a reasonable time, such as due to product availability issues, we will contact you and offer a full refund if you choose to cancel. Unfortunately, we cannot assume responsibility for shipping delays caused by courier companies.

  • Shipping Destinations

Currently, we exclusively deliver within the USA.

  • My package is damaged. What should I do?

In the event that your package arrives damaged, rest assured that Muvvas Boutique will take responsibility for the loss. We will either refund or replace the product at no cost. Please note that we are not liable for lost or stolen packages.

 

Customizations/ Stitched to Order

  • How can I order a custom dress?

Customizations can be accommodated with some lead time, typically ranging from 15 to 30 days depending on factors such as the dress type, design, and quantity. You can place a custom order online or contact us via email, chat, or phone to discuss your preferences.

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